The managed repair program for outdoor property claims.
ProActive Advantage operates as a third-party administrator. Carriers send the claim; we dispatch a credentialed vendor in the loss zone and own the file until closeout.
A third-party administrator for the trades.
A managed repair program puts one administrator between the carrier and the field. Instead of a carrier sourcing, vetting, and coordinating vendors claim by claim, the administrator holds the network and takes the dispatch.
For an insurer, that changes three things. Sourcing stops being your problem. Vendor credentialing is verified before anyone is dispatched, not after a complaint. And your adjuster has one contact for status instead of a phone tree of contractors.
ProActive Advantage administers that program for outdoor property and water-related losses, covering tree, storm, debris, contents, water, and building envelope trades, plus pre-loss risk management.
Everything between the claim and closeout.
Claim in. Vetted vendor out.
The same path on every file, whether it's a single tree on a roof or a CAT event across a region.
Carrier sends the claim
An adjuster, carrier, or TPA submits a service request with the loss location and what's needed.
ProActive administers
We match the claim to a credentialed vendor in the loss zone, verify insurance, and set the schedule.
Vendor performs
Make-safe first where needed, then the full scope, documented and returned through us.
Nobody gets dispatched unvetted.
Credentialing a 60,000+ vendor network into the program, with verification gates before any vendor receives a job.
Profile Gorilla credentialing
Vendors are credentialed through Profile Gorilla, the body insurers use to verify contractor credentials, before entering the dispatch pool.
Current insurance on file
Certificates of insurance are collected and kept current. Expired coverage removes a vendor from dispatch eligibility.
Trade and geography match
Vendors are matched by the trade the loss requires and their proximity to it, so response time holds even during regional saturation.
What to expect from the program.
Response expectations under the program, and where it operates.
Service requests are taken every day of the year, including holidays and during declared CAT events.
All continental U.S. states. Hawaii and Alaska are outside the program; Puerto Rico is under review for next year.
Make-safe and emergency trades are dispatched same day wherever vendor capacity allows.
Send the claim. We'll take it from there.
Submit a service request and we'll match, verify, and dispatch a credentialed vendor in the loss zone.